Brandon Tucker

Oak Ridge, TN | brandontucker@comcast.net | github.com/BTucker-C | resume.brandon-tucker.com

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Summary

IT professional with 10+ years of experience in technical support, networking, and system administration with a current focus on cloud engineering. Hands-on experience designing and deploying AWS-based serverless applications using Terraform, GitHub, and Python. Strong foundation in troubleshooting distributed systems, networking, and security.

Technical Skills

Projects

Cloud Resume Project

AWS • Terraform • Python
  • Designed a serverless architecture using CloudFront, S3, API Gateway, Lambda, and DynamoDB.
  • Built a serverless visitor counter using Lambda and DynamoDB integrated via API Gateway
  • Provisioned infrastructure using Terraform for repeatable deployments.
  • Configured IAM roles and resolved permission issues across AWS services.
  • Validated the full request lifecycle across distributed AWS components.

Serverless URL Shortener

AWS API Gateway • Lambda • DynamoDB
  • Designed and deployed a serverless URL shortener using AWS API Gateway, Lambda, and DynamoDB.
  • Implemented short-link generation and redirect logic with HTTP 302 responses.
  • Configured custom domains using Route 53 and ACM, separating frontend and redirect services.
  • Provisioned infrastructure using Terraform, including API Gateway routes, Lambda, and IAM roles.
  • Enabled dynamic URL redirection with low-latency responses using serverless architecture.

Live Demo: https://short.brandon-tucker.com

Professional Experience

Science Applications International Corporation — Senior Help Desk Agent

Oct 2020 – Present

Oak Ridge, TN

  • Supported users in a security-conscious environment requiring consistent issue triage and coordination.
  • Resolved enterprise Windows issues and managed tickets via ServiceNow.
  • Troubleshot access, permissions, and application-related issues.

Twin Lakes Telephone Cooperative — Help Desk Agent

May 2018 – Aug 2020

Cookeville, TN

  • Diagnosed network and connectivity issues across fiber and copper infrastructure.
  • Configured routers and supported end-user systems.
  • Investigated latency and performance issues and provided Tier 2 support.

United States Navy — Information Systems Technician (E5)

Sep 2011 – Sep 2015

Jacksonville, FL

  • Administered Unix-based systems supporting mission-critical operations.
  • Managed satellite communications across SHF, UHF, and EHF transmission bands.
  • Led a small team enforcing network security protocols and maintaining system reliability.

Education

Certifications